Return and Refund Policy
Thank you for shopping at Painting Traffic. We strive to provide a seamless and satisfying shopping experience for our customers. This refund and return policy outlines the terms and conditions for refunds and returns of products purchased from our multi-vendor platform.
2. General Policy
2.1. Return Eligibility
- To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. The return request must be initiated within [number] days of the product delivery date.
2.2. Vendor-Specific Policies
- Please note that each vendor on our platform may have their own specific refund and return policies. It is essential to review the individual vendor’s policies on their product pages before making a purchase.
2.3. Non-Returnable Items
- The following items are generally non-returnable:
- Personalized or custom-made products.
- Perishable goods.
- Digital downloads and services.
- Products with hygienic concerns, such as intimate apparel.
3. Refund Process
3.1. Initiating a Refund
- To initiate a refund, please follow these steps:
- Contact our customer support team or the respective vendor through the order details page to request a return.
- Provide the order number, a description of the reason for the return, and any supporting evidence (if applicable).
3.2. Approval or Rejection
- Once the return request is received, the vendor will review it for eligibility. They will approve or reject the return based on the product’s condition and adherence to the respective vendor’s return policy.
3.3. Refund Method
- Approved refunds will be processed through the original payment method used during the purchase. Please allow [number] business days for the refund to appear in your account, depending on your payment provider’s processing time.
4. Return Shipping
4.1. Return Shipping Costs
- Unless the return is due to a vendor error (e.g., incorrect item shipped), the customer is responsible for the return shipping costs.
4.2. Shipping Insurance
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the return package’s safe delivery. We cannot guarantee that we will receive your returned item.
5. Damaged or Defective Items
5.1. Damaged in Transit
- If your product arrives damaged, please contact our customer support team or the vendor within [number] days of delivery. Include images of the damaged product and packaging. We will work with you and the vendor to resolve the issue promptly.
5.2. Defective Products
- If you receive a defective product, please contact our customer support team or the vendor within [number] days of delivery. Provide details of the defect and, if possible, images or videos showcasing the issue. We will work with you and the vendor to facilitate a replacement or a refund.
6. Vendor-Specific Return Policies
- Each vendor on our platform may have their own return policy, which may vary from our general policy. Please refer to the individual vendor’s policy on their product page for specific details.